Machine & Payment Support
Report a machine or payment issue.
Include the machine ID, location, approximate time, product, payment type, and amount whenever possible.
Immediate safety hazard?
For fire, smoke, sparking, exposed wiring, or another immediate hazard, do not touch or move the machine. Move away, notify onsite management, and call emergency services when appropriate. Then contact Station Mindset.
Response targets
Issue and refund acknowledgment: within one business day.
Non-emergency service visit when needed: within four business days, subject to access, parts, availability, weather, and the issue.
Reimbursement options are confirmed after the report is reviewed. Never send full card numbers, PINs, bank details, or payment credentials.